Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushings
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
A: We export to countries across Asia, Europe, Oceania, Americas, and Africa including Iraq, UAE, Turkey, Russia, Australia, Canada, Brazil, Nigeria, South Africa, and many others.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: For stock items: 1-5 days. For manufactured items: 1 week to 1 month based on order requirements.
Q7. What's the MOQ for each item?
A: Minimum order quantity is typically 20 pieces for stock items.
Q8. What services do you provide for brand customers?
- Advertising materials: brochures, leaflets, t-shirts, shopping bags
- Market customer recommendations
- Internet advertising support
Q9. How do you handle quality complaints?
A: We respond within 24 hours. For batch quality issues, our technicians will visit your warehouse and replace products free of charge.
Q10. Are there bonuses for becoming an agent?
A: Yes, special discounts for agents and amazing gifts for those achieving annual sales targets.
Q11. Do you provide product guarantees?
A: Yes, we offer 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO 9001, SGS, and other relevant certifications.