Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with over 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
A: Our product range includes:
• Auto rubber bushing: engine mounts, shock mounts, center bearings, differential mounts, control arm bushings
• Suspension Parts: shock absorbers, control arms, ball joints, tie rod ends, steering racks
• CV joints, drive shafts, CV joint boots
• Brake parts: brake pads, brake discs, brake master cylinders, wheel cylinders
• Fuel pumps, water pumps, radiators, gasket kits, engine belts
Q4. Which countries have you exported to?
A: We export worldwide including:
• ASIA: Iraq, Lebanon, UAE, Turkey, Thailand, Malaysia, Indonesia, Vietnam, Cambodia
• EUROPE: Russia, Kazakhstan, Ukraine, Greece, Italy, Spain, Norway, Ireland
• OCEANIA: Australia, Fiji, Kiribati, New Caledonia, New Zealand
• AMERICAS: Canada, Jamaica, Cuba, Brazil, Peru, Chile, Surinam
• AFRICA: Nigeria, Angola, South Africa, Ghana, Kenya, Tanzania, Cameroon
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no MOQ limitation, and typically MOQ of 20 pieces is acceptable.
Q7. What's the MOQ for each item?
A: Delivery takes 1-5 days for stocked goods, and 1 week to 1 month for manufactured items based on order volume.
Q8. What services do you provide for brand products?
A: We provide comprehensive support including:
• Marketing materials: brochures, leaflets, t-shirts, shopping bags
• Customer referrals within your market
• Internet advertising support
Q9. How do you handle quality complaints?
A: Our quality assurance process includes:
• 24-hour response time for customer complaints
• Technical team visits to inspect batch quality issues
• Free replacement of defective products
Q10. Are there bonuses for becoming an agent?
A: Yes, agent benefits include:
• Special discounts for agents
• Amazing gifts for achieving annual sales targets
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certifications?
A: Yes, we hold ISO 9001, SGS, and other relevant certifications.