Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
A: We supply comprehensive automotive parts including:
- Auto rubber bushings (engine mounts, shock mounts, control arm bushings)
- Suspension parts (shock absorbers, control arms, ball joints, tie rod ends)
- CV joints, drive shafts, CV joint boots
- Brake parts (brake pads, brake discs, master cylinders)
- Fuel pumps, water pumps, radiators, gasket kits, engine belts
Q4. Which countries have you exported to?
A: Global export coverage including:
- Asia: Middle East, Southeast Asia, Central Asia
- Europe: Russia, Ukraine, EU countries
- Oceania: Australia, New Zealand
- Americas: North, Central, and South America
- Africa: Major markets across the continent
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales with stock items available in 1-5 days, manufactured items in 1 week to 1 month based on order requirements.
Q7. What's the MOQ for each item?
A: Minimum order quantity is typically 20 pieces for standard items.
Q8. What services do you provide for brand products?
A: Comprehensive support including marketing materials, customer referrals, and online advertising.
Q9. How do you handle quality complaints?
A: 24-hour response time with technical support and replacement of defective products.
Q10. Are there bonuses for becoming an agent?
A: Special discounts and achievement rewards for agents meeting annual sales targets.
Q11. Do you provide product guarantees?
A: Yes, we offer 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO 9001 and SGS certifications.