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Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with over 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading capabilities.
Q3. What products does your company supply?
A:
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushing
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
A: Extensive global export network covering Asia, Europe, Oceania, Americas, and Africa including countries like UAE, Turkey, Russia, Australia, Canada, Brazil, South Africa, and many others.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no limitation for MOQ, and normally MOQ of 20 pieces is acceptable.
Q7. What's the MOQ for each item?
A: 1-5 days for stock items, 1 week to 1 month for manufactured items based on order volume.
Q8. What services do you provide for brand products?
A:
- Advertising materials: brochures, leaflets, t-shirts, shopping bags
- Customer referral services
- Internet advertising support
Q9. How do you handle quality complaints?
A:
- 24-hour response time
- Technical staff will visit your warehouse to inspect goods if batch quality issues occur
- Free replacement of high-quality goods
Q10. Are there bonuses for becoming your agent?
A:
- Special discounts for agents
- Amazing gifts for agents achieving annual sales goals
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO 9001, SGS and other relevant certifications.