Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with about 27 years of history in the auto parts business field.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
A: We supply comprehensive automotive parts including:
- Auto rubber bushing: engine mounts, shock mounts, center bearings, differential mounts, control arm bushings, stabilizer bushings
- Suspension Parts: shock absorbers, control arms, ball joints, tie rod ends, steering racks
- CV joints, drive shafts, CV joint boots
- Brake parts: brake pads, brake discs, brake master cylinders, wheel cylinders
- Fuel pumps, water pumps, radiators, gasket kits, engine belts
Q4. Which countries have you exported to?
A: We export globally to countries across Asia, Europe, Oceania, Americas, and Africa including major markets in each region.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: For stock items, delivery takes 1-5 days. For manufactured items, delivery takes 1 week to 1 month based on your order.
Q7. What's the MOQ for each item?
A: We operate spot sales with no limitation for MOQ on stock items. Normally, MOQ of 20 pieces is acceptable.
Q8. What services do you provide for brand products?
A: We provide comprehensive support including advertising materials, customer referrals, and internet advertising.
Q9. How do you handle quality complaints?
A: We respond within 24 hours and will send technicians to inspect batch quality issues, replacing defective products freely.
Q10. Is there any bonus for being your agent?
A: Agents receive special discounts and amazing gifts for achieving annual sales goals.
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certifications?
A: Yes, we hold ISO 9001 and SGS certifications.