Q1: Are pre‑project test samples available?
Samples are provided for on‑site performance testing; mixed sample packs for formula comparison are available upon request.
Q2: Sample & mass‑production lead‑times?
Samples: 2‑3 working days post‑confirmation. Mass‑production: 5‑7 working days after deposit receipt.
Q3: Minimum test‑sample quantity?
1 cartridge, sufficient for laboratory compatibility and field waterproof evaluation.
Q4: Shipping for samples & bulk consignments?
Bulk FCL shipments by sea for cost optimisation; small test samples via DHL / FedEx courier.
Q5: Standard ordering procedure?
Submit project specifications → receive custom quotation → sample validation → deposit payment → mass‑production & delivery.
Q6: OEM private‑label printing supported?
Yes. Supply high‑resolution logo files and written confirmation prior to production.
Q7: Long‑term facade‑project warranty included?
Standard product quality warranty applies. Long‑term engineering warranty is excluded for this mid‑grade grade.
Q8: Applicable for swimming pools & pressurised water tanks?
For non‑pressure decorative aquariums & landscape glass only. Not for swimming pools, pressure‑bearing tanks or permanent submersion.
Q9: Custom colour‑matching service?
Standard colours: transparent, white, black. Custom colours available against construction drawings.
Q10: Shelf‑life for unopened cartridges?
18 months, dry storage environment 5℃‑27℃.