Q1. Can I get samples before ordering in bulk?
Yes, we offer samples for on‑site compatibility testing. Mixed sample packs can also be arranged for comparison.
Q2. How long for samples and mass production?
Samples are ready in 2–3 working days. Mass production takes 5–7 working days after deposit.
Q3. How many samples do I need for testing?
Only 1 cartridge is needed for compatibility, adhesion and waterproof tests.
Q4. How are samples and bulk orders shipped?
Bulk orders are shipped by sea. Small test samples are delivered via DHL or FedEx.
Q5. What is the ordering process?
Submit project requirements → get quotation → confirm sample and pay deposit → start production and arrange shipment.
Q6. Can you print my own logo on cartridges and boxes?
Yes, OEM private label is available. Please provide high‑resolution logo files and written confirmation before production.
Q7. Does this product have a long‑term project warranty?
It comes with a standard quality warranty for general sealing use. Long‑term facade project warranty is not available for this grade.
Q8. Can it seal swimming pools, aquariums and water tanks?
It works for non‑pressure decorative aquariums. It is not suitable for swimming pools, pressure tanks or permanent underwater use.
Q9. Can you make custom colours?
Standard colours are transparent, white and black. Custom colours can be produced according to construction drawings.
Q10. How long can unopened sealant be stored?
A10: Up to 18 months when stored dry at 5℃ to 27℃.