Q1: Can I get samples before bulk project orders?
Yes. Samples are available for on‑site adhesion, compatibility and waterproof testing. Mixed sample packs can be arranged for formula comparison.
Q2: How long for samples and mass‑production?
Samples ready in 2‑3 working days after confirmation. Mass production takes 5‑7 working days after deposit received.
Q3: What is minimum sample quantity for testing?
Only 1 cartridge. Enough for lab compatibility tests and jobsite waterproof checks.
Q4: How are samples and bulk orders delivered?
Full‑container bulk goods shipped by sea for cost efficiency. Small test samples shipped by DHL / FedEx for fast delivery.
Q5: What is the standard ordering process?
A5: Submit project info & technical requirements → get custom quotation → approve samples & pay deposit → mass‑production & shipment.
Q6: Can you print my brand logo on cartridges and outer boxes?
OEM private‑label is supported. Provide high‑resolution logo files and written confirmation before production.
Q7: Does this mid‑grade sealant include long‑term project warranty?
Standard quality warranty for general sealing work. Long‑term facade‑project warranty is not available for this grade.
Q8: Suitable for swimming pools, fish tanks and glass water tanks?
OK for non‑pressure decorative aquariums & landscape glass. Not for swimming pools, pressure tanks or permanent underwater use.
Q9: Do you support custom colours for decoration projects?
Standard colours: transparent, white, black. Custom colour‑matching available per your construction drawings.
Q10: Shelf life for unopened sealant cartridges?
18‑month shelf life when stored dry at 5℃‑27℃.