Q1: Can we get samples for on‑site compatibility testing before bulk project orders?
Yes, samples for performance checking are available. Mixed sample packs can be arranged for comparison tests.
Q2: Lead‑time for samples & mass production?
Samples: 2‑3 working days after confirmation. Mass production: 5‑7 working days after deposit received.
Q3: Minimum sample quantity for lab & construction testing?
1 cartridge only; enough for compatibility and waterproof tests.
Q4: Shipping method for samples and bulk goods?
Bulk FCL by sea for cost saving; small samples sent via DHL/FedEx express.
Q5: Full procurement steps?
1. Share project parameters, scenarios & technical needs; 2. Get custom quotation; 3. Confirm sample acceptance & pay deposit; 4. Produce goods and arrange delivery.
Q6: Support OEM private label on cartridges & outer packages?
Yes. Please supply high‑resolution logo files plus written confirmation before production.
Q7: Long‑term engineering warranty for this mid‑grade acetoxy sealant?
Standard product quality guarantee applies for general glazing use. Long‑term facade project warranty is not available for this grade.
Q8: Applicable for swimming pool, aquarium and glass water tank sealing?
OK for non‑pressure decorative aquariums. Not for swimming pools, pressure tanks or permanent water submersion.
Q9: Offer custom colour matching for projects?
Standard colours: transparent, white, black. Custom colours supported per construction drawings.
Q10: Shelf‑life for unopened cartridges?
18 months, stored dry at 5℃‑27℃.