Q1. Can I get pre‑order test samples?
Yes. Mixed sample sets can be arranged for comparative on‑site testing.
Q2. How fast for samples & mass production?
Samples: 2‑3 working days. Mass order: 5‑7 working days after deposit.
Q3. What is test sample minimum quantity?
1 cartridge, covers compatibility and waterproof tests.
Q4. How are samples and bulk goods shipped?
Bulk FCL by sea; small samples via DHL/FedEx international express.
Q5. What is your ordering process?
Submit project requirements → get quotation → pass sample test & pay deposit → mass production & shipment.
Q6. Do you do OEM private label?
Yes. Provide high‑resolution logo and written confirmation prior to production.
Q7. Is long‑term engineering warranty offered?
Standard quality guarantee for general glazing. No long‑term facade project warranty for this medium grade.
Q8. Can it seal swimming pools and water tanks?
Only for non‑pressure decorative aquariums. Not for pools, pressure tanks or permanent underwater use.
Q9. Can you make custom colours?
A9. Standard: transparent, white, black. Custom colours available against construction drawings.
Q10. Shelf‑life for unopened sealant?
18 months in dry storage, 5℃‑27℃.