Frequently Asked Questions
How can I choose the most suitable machine?
Please provide details about your intended applications: engraving, cutting, or marking; primary materials; maximum cutting thickness; and required working area size.
How long for machine delivery?
Standard machines: 30-40 days. Customizable machines: 45-60 days.
Is technical support available after receiving the machine?
Yes, our comprehensive after-sales service team provides technical support, including machine installation and free operator training.
What is the warranty policy for parts?
During the warranty period, we repair or replace faulty parts at no cost (excluding consumable parts and damage caused by improper operation).