Frequently Asked Questions
1. How can I choose the most suitable machine?
Please provide details about your requirements: type of work (engraving, cutting, marking), materials to be processed, maximum cutting thickness, and required working area size.
2. How long for machine delivery?
Standard machines: 30-40 days. Customizable machines: 45-60 days.
3. Is technical support available after receiving the machine?
Yes, our after-sales service team provides comprehensive technical support including installation assistance and free training.
4. What about parts repair or replacement during warranty?
We repair or replace faulty parts free of charge during warranty period (excluding consumable parts and man-made damage).