Frequently Asked Questions
Are you a Manufacturer? Do you offer after-sales service? How can I ask for that? And how about the warranty?
Yes, we are professional manufacturers of Environmental Chambers, Leather shoe testing equipment, and Plastic Rubber testing Equipment. Every machine includes a 12-month warranty after shipment with free maintenance. For sea transportation, we extend to 14 months. If your machine requires service, contact us via email or phone for troubleshooting support, with solutions provided within 24-48 hours.
What about the delivery term?
Standard machines in stock: 3-7 working days. No stock: 15-20 working days after payment. Urgent orders receive special arrangements.
Do you accept customization services? Can I have my logo on the machine?
Yes, we offer both standard and customized machines according to your requirements, including OEM and ODM services with your logo.
How can I install and use the machine?
We provide English operation manuals and videos via email. Most machines ship fully assembled - simply connect power and begin operation. On-site installation assistance is available when necessary.