Frequently Asked Questions
Are you a manufacturer? What about warranty and after-sales service?
Yes, we are professional manufacturers of environmental chambers, leather shoe testing equipment, and plastic/rubber testing equipment. All machines include a 12-month warranty with free maintenance. Considering sea transportation, we extend this to 14 months for international customers. Technical support is available via email, phone, or video chat with solutions provided within 24-48 hours.
What is the delivery time?
Standard machines in stock: 3-7 working days. Custom orders: 15-20 working days after payment. Urgent requirements receive special priority scheduling.
Do you accept customization and branding?
Yes, we offer both standard and customized machines according to your specifications. OEM and ODM services are available, including custom branding and logos.
How do I install and operate the machine?
We provide comprehensive English operation manuals and videos. Most machines are shipped fully assembled - simply connect power and begin operation. On-site installation assistance is available when necessary.