Frequently Asked Questions
Are you a Manufacturer? Do you offer after-sales service? How can I ask for that? And how about the warranty?
Yes, we are professional manufacturers of Environmental Chambers, Leather shoe testing equipment, and Plastic Rubber testing Equipment. Every machine includes a 12-month warranty after shipment, with free maintenance during this period. We extend an additional 2 months to account for sea transportation. For technical issues, contact us via email or phone - we provide solutions within 24-48 hours through remote diagnostics and video support.
What about the delivery term?
Standard machines in stock: 3-7 working days
Made-to-order machines: 15-20 working days after payment
Urgent requirements receive special priority scheduling
Do you accept customization services? Can I have my logo on the machine?
Yes, we offer comprehensive customization services including OEM and ODM. We can manufacture machines according to your specific requirements and apply your logo as needed.
How can I install and use the machine?
We provide English operation manuals and instructional videos via email. Most machines are shipped fully assembled - simply connect the power cable to begin operation. On-site installation assistance is available when necessary.