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Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with about 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
A: Auto rubber bushings, suspension parts, CV joints and drive shafts, brake parts, and various engine components including fuel pumps, water pumps, radiators, gasket kits, and engine belts.
Q4. Which countries have you exported to?
A: We export to countries across Asia, Europe, Oceania, Americas, and Africa including Iraq, UAE, Turkey, Russia, Australia, Canada, Brazil, Nigeria, South Africa, and many others.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: For stock items: 1-5 days. For manufactured items: 1 week to 1 month based on order requirements.
Q7. What's the MOQ for each item?
A: We practice spot sales with no limitation for MOQ if items are in stock. Normally, MOQ of 20 pieces is acceptable.
Q8. What service can you provide if we buy your brand products?
A: Marketing support including brochures, advertising items, customer recommendations, and internet advertising.
Q9. What will you do for quality complaints?
A: We respond within 24 hours. For batch quality issues, our technician will visit your warehouse and replace goods free of charge.
Q10. Is there any bonus to be your agent?
A: Special discounts for agents and amazing gifts for those achieving annual sales goals.
Q11. Do you give any guarantee to your products?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO 9001, SGS, and other relevant certifications.