Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you trading company or factory?
A: We are a factory with trading company operations.
Q3. What products does your company supply?
A: Auto rubber bushings, suspension parts, CV joints and drive shafts, brake components, and various engine parts including fuel pumps, water pumps, radiators, gasket kits, and engine belts.
Q4. Which countries have you exported to?
A: We export worldwide including Asia, Europe, Oceania, Americas, and Africa with established markets in over 50 countries.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales with no MOQ limitations for stock items. Standard MOQ is 20 pieces for manufactured items.
Q7. What's the MOQ for each item?
A: Delivery takes 1-5 days for stock items and 1 week to 1 month for manufactured items based on order requirements.
Q8. What services do you provide for brand products?
A: We provide advertising materials, customer referrals, and online marketing support.
Q9. How do you handle quality complaints?
A: We respond within 24 hours and dispatch technicians to inspect batch quality issues, providing free replacements when necessary.
Q10. Are there bonuses for becoming an agent?
A: Agents receive special discounts and gifts for achieving annual sales targets.
Q11. Do you provide product guarantees?
A: Yes, we offer 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, we hold ISO9001, SGS, and other industry certifications.