Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushings
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
A: Extensive global export network including countries in Asia, Europe, Oceania, Americas, and Africa.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no MOQ limitation (normally 20 pieces minimum acceptable).
Q7. What's the MOQ for each item?
A: 1-5 days for stocked goods, 1 week to 1 month for manufactured goods based on order requirements.
Q8. What services do you provide for brand products?
- Advertising materials: brochures, leaflets, t-shirts, shopping bags
- Market customer recommendations
- Internet advertising support
Q9. How do you handle quality complaints?
A: We respond within 24 hours. For batch quality issues, our technicians will inspect goods at your warehouse and replace with high-quality products free of charge.
Q10. Are there bonuses for becoming an agent?
A: Special discounts for agents and amazing gifts for those achieving annual sales goals.
Q11. Do you provide product guarantees?
A: We offer 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO:9001, SGS, and other relevant certifications.