Frequently Asked Questions
Are you a factory or a trading company?
We are a factory with a professional pre-sale and after-sales service team, providing OEM/ODM services.
What processes can be made on the surface of the product?
The surface process can be baking varnish, electroplating, depending on your artwork requirements.
What are the packaging methods?
Tinplate box/OPP bag/velvet bag options available.
Is the price on the website a customized price? What is the minimum order quantity?
The price on the website is a symbolic price. Exact pricing is calculated according to specific requirements. Mold fees and version fees are refunded if orders exceed certain amounts. Generally, MOQ is 100 sets, with pricing varying below MOQ based on quantity.
What is the format of the design draft for customized customer products?
Design drafts must provide vector files such as AI/CDR/PDF.
Can you provide free samples?
Samples are not free, but we refund sample fees from subsequent batch orders.
How much is the courier fee for samples?
Express freight depends on quantity, weight, carton size, and destination area. We provide freight quotes for reference.
How many days for proofing? How many days does it take to get the goods?
Proofing generally within 7 days, depending on product design complexity. Bulk goods typically 10-15 days, depending on quantity. Expedited production available for urgent orders at additional cost.
How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
After receiving mold fees, our technicians provide 2D or 3D renderings for customer confirmation. Modifications can be proposed before official mold opening. During mold opening, if modifications are requested after confirmation, rework costs are borne by the customer.