Frequently Asked Questions
Are you a factory or a trading company?
We are a factory with a professional pre-sale and after-sales service team, providing OEM/ODM services.
What processes can be made on the surface of the product?
The surface process can be baking varnish or electroplating, depending on your artwork requirements.
What are the packaging methods?
Tinplate box, OPP bag, or velvet bag options available.
Is the price on the website a customized price? What is the minimum order quantity?
The website price is symbolic. Exact pricing is calculated according to specific requirements. MOQ is generally 100 sets, with pricing varying for smaller quantities.
What is the format of the design draft for customized customer products?
Design drafts must provide vector files such as AI, CDR, or PDF formats.
Can you provide free samples?
Samples are not free, but we will refund the sample fee from your next batch order.
How much is the courier fee for samples?
Express freight depends on quantity, weight, carton size, and destination area. We provide freight quotes for reference.
How many days for proofing? How many days does it take to get the goods?
Proofing generally within 7 days. Bulk goods take about 10-15 days depending on quantity. Urgent orders available with expedited production costs.
How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
We provide 2D or 3D renderings for confirmation before mold opening. Modifications can be made during the design phase. Mold rework costs due to customer changes after confirmation are borne by the customer.