Frequently Asked Questions
Are you a factory or a trading company?
We are a factory with professional pre-sale and after-sales service teams, providing OEM/ODM services.
What processes can be made on the surface of the product?
Surface processes include baking varnish and electroplating, depending on your artwork requirements.
What are the packaging methods?
Available packaging options include tinplate box, OPP bag, and velvet bag.
Is the price on the website a customized price? What is the minimum order quantity?
Website prices are symbolic. Exact pricing is calculated based on specific requirements. MOQ is typically 100 sets, with mold and version fees refundable for larger orders.
What is the format of the design draft for customized customer products?
Design drafts must be provided in vector files such as AI, CDR, or PDF format.
Can you provide free samples?
Samples are not free, but sample fees will be refunded from your next batch order.
How much is the courier fee for samples?
Express freight depends on quantity, weight, carton size, and destination area. We provide quotes for reference.
How many days for proofing? How many days does it take to get the goods?
Proofing typically takes 7 days. Bulk production takes 10-15 days depending on quantity. Expedited production is available at additional cost.
How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
We provide 2D or 3D renderings for confirmation before mold production. Modifications are possible during the design phase. Mold rework costs due to customer changes after confirmation are borne by the customer.