1. What about your factory?
Our factory is located in Shanghai and have more than 15 years experience on machinery making .
2. How will you control the quality and delivery?
All our machines will be tested before packaging. Teaching video and packing pictures will be sent to you for checking,we promise that our wooden packaging is strong enough and safety for long delivery .
3. How to finish installing?
We can guide you through the video or photos first . If the customer need to installing on site that our engineer can be sent to your country. but customer should pay the air tickets. besides, customer should arrange the accommodation for them during the trip.
4. What do we do if we encounter problem about the machine ?
Showing us the picture or video of the problem. If the problem can be solved by your workers, we will send you solution by video or pictures. If the problem out of your control, our engineer will be sent to your factory (customer will pay the fee during the trip.
5. How about warranty and spare parts?
We provide 1 years warranty for the machine,and most of the parts can be found in local market or you also can buy the parts from us .