Frequently Asked Questions

1. Common Issues in Applications and Their Solutions

Driver FAQ

1) What are the advantages of segmented servo drives?

●By reducing the step angle per step, the step uniformity is improved, thus enhancing control precision.

●It can significantly reduce motor vibration. Low-frequency oscillation is an inherent characteristic of stepper motors, and microstepping is the most effective method to eliminate it.

●It can effectively reduce torque pulsation and improve output torque.

These advantages are widely recognized by users and deliver tangible benefits, making it advisable to choose a segmented drive.

2) Why does my motor only rotate in one direction?

●The directional signal may be too weak, or the wiring polarity is incorrect, or the signal voltage is too high, which could burn out the directional current-limiting resistor.

●The pulse mode is mismatched. The signal is pulse/direction. The driver must be set to this mode.

Company product warranty terms

1 One-year warranty

Our company provides a one-year warranty on raw materials and manufacturing defects of its products from the date of shipment. During the warranty period, we offer free repair services for defective products.

2 Not covered by warranty

● Improper wiring, such as reversed polarity of power supply or unplugging while powered

●Unauthorized modification of internal components

●Use beyond electrical and environmental requirements

●Poor environmental heat dissipation

3 Maintenance Process

Please contact the relevant agent or our sales representative

4 Warranty Limitations

●Our product warranty covers only the components and manufacturing processes (i.e., consistency).

●Our company cannot guarantee that our products will be suitable for a customer's specific application, as suitability depends on the technical specifications, operating conditions, and environmental factors of that application.