Frequently Asked Questions
Q1: How can I get your catalogue and price list?
A1: Please provide your email or contact information through our website to receive our catalogue and price list.
Q2: Can I negotiate the prices?
A2: Yes, we may consider discounts for multiple container loads of mixed goods.
Q3: How much will the shipping charges be?
A3: Shipping charges depend on your shipment size and shipping method. We will provide charges upon request.
Q4: Can I visit you?
A4: Certainly! Our factory is located in Shenzhen, China. Please contact us to schedule an appointment.
Q5: What if there is quality problem when we get the goods?
A5: If you encounter quality issues upon unpacking, please take photos for our reference. Our QC department will investigate and provide the best solutions, along with implementing improvements for future production.
Q6: What is your terms of packing?
A6: We typically pack goods in blister boxes and cartons, but can accommodate custom packaging requests.
Q7: What is your terms of payment?
A7: T/T 30% deposit, with 70% balance payment before delivery. We provide photos of products and packaging before final payment.
Q8: What is your terms of delivery?
A8: EXW, FOB, CFR, CIF, DDU
Q9: How about your delivery time?
A9: Generally 5-7 working days after receiving advance payment. Specific timing depends on items and order quantity.
Q10: Can you produce according to the samples?
A10: Yes, we can manufacture according to your samples or technical drawings.