Frequently Asked Questions
Q1. Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
Samples need 3-5 days, mass production time needs 1-2 weeks for order quantity.
Q3. Do you have any MOQ limit for LED light order?
Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for LED light?
1. Let us know your requirements or application.
2. We quote according to your requirements or our suggestions.
3. Customer confirms samples and places deposit for formal order.
4. We arrange production.
Q6. Is it OK to print my logo on LED light product?
Yes. Please inform us formally before production and confirm the design based on our sample.
Q7. Do you offer guarantee for the products?
Yes, we offer 2 years warranty for our products.
Q8. How to deal with faulty products?
Our products are produced under strict quality control with defective rate less than 0.2%. During warranty period, we send new lights with new orders for small quantities. For defective batch products, we repair and resend or discuss solutions including recall based on situation.