Frequently Asked Questions
Q1. Can I have a sample order for LED light?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit for LED light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for LED light?
A:
- Let us know your requirements or application
- We quote according to your requirements or our suggestions
- Customer confirms samples and places deposit for formal order
- We arrange production
Q6. Is it OK to print my logo on LED light product?
A: Yes. Please inform us formally before production and confirm the design first based on our sample.
Q7. Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty for our products.
Q8. How to deal with faulty products?
A:
- Our products are produced under strict quality control with defective rate less than 0.2%
- During guarantee period, we send new lights with new orders for small quantities
- For defective batch products, we repair and resend or discuss solutions including recall based on situation