Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
A: We are original manufacturers with more than 20 years of experience in optoelectronic LED displays.
Q2: What are your main products?
A: Our main products include 7 Segment LED displays, SMD LED displays, Dot matrix LED displays, Arrow LED displays, Custom Design LED displays, LED light bars, Through hole LEDs, SMD LEDs, and LED Backlights.
Q3: What is your MOQ?
A: Our MOQ is 1000 pieces, but we also accept sample orders and small orders with quantities less than our MOQ.
Q4: Can I get samples for testing before placing an order?
A: Yes, we can provide 5-10 free samples for testing, but the freight cost will be borne by the customer.
Q5: How long is your delivery time?
A: Delivery time is approximately 10-20 days, depending on order quantity and raw material availability. For urgent orders with available raw materials, we can adjust production to deliver within 7-10 days.
Q6: What are your payment terms?
A: We accept bank transfer, T/T, Western Union, and PayPal for small amounts. Payment method details are negotiable.
Q7: Can you provide FOB prices?
A: Yes, we can quote prices based on incoterms EXW, FOB, CIF, and DDP.
Q8: How can I get your catalog and price list?
A: Please provide your email address or contact us directly through our website for our catalog and price list.
Q9: Can I negotiate prices?
A: Yes, we may consider discounts for bulk orders.
Q10: How much are the shipping charges?
A: Shipping charges depend on shipment size and shipping method. We will provide charges upon request.
Q11: Can you do custom design products?
A: Yes, OEM & ODM services are available. We can customize sizes, LED colors, and functional icons according to your requirements.
Q12: If I send my design, will you keep it confidential?
A: Yes, we will not show or sell your design to others without your authorization.
Q13: What is the sample lead time for customized products?
A: Sample lead time is approximately 20-25 working days after receiving mold cost and mold drawing approval from customers.
Q14: What shipping methods do you use?
A: We typically ship via DHL, FedEx, UPS, EMS, by air, or by sea. You can choose the method that works best for you.
Q15: How do you ensure product quality?
A: We are ISO 9001 QMS certified manufacturers with over 20 years of experience. We conduct twice 100% testing of all products before shipment.