Frequently Asked Questions
Q1: Are busbars and screws included and free?
Yes, we include busbar connectors and screws free with battery purchase.
Q2: What is the lifecycle of the battery?
Typical estimated life is 5-8 years, or 2000 to 5000 charge cycles, depending on depth of discharge, working current rate, temperature, and balancer usage.
Q3: Can I use a normal solar controller with LiFePO4 batteries?
We recommend using LiFePO4/Lithium Ion solar controllers. Lead acid controllers may damage the PCB protection over time.
Q4: Do you offer reseller pricing?
Yes, we support partners who share our vision for clean, green energy with competitive pricing and service support.
Q5: Why can't I buy batteries directly from your store?
This typically occurs when we cannot provide accurate logistics pricing for your country. Please contact us directly for purchasing.
Q6: Why is there no tracking update after weeks?
This is normal - tracking numbers update only when packages arrive in your country. No tracking is available during transit.
Q7: Are the cells balanced before shipment?
Yes, we match and balance all cells to ensure consistent internal resistance, voltage, and capacity before delivery.