Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are a manufacturer specializing in leather products with over 15 years of experience, operating from a 3,000 square meter workshop in Guangdong. We provide high-end personalized and customized services with unique designs that can help increase your sales by 20%. All products undergo 100% strict quality inspection.
Q2: What are your company's main products?
A2: We produce high-grade leather boxes (watch boxes, glasses boxes, jewelry boxes, gift boxes), high-grade game products (backgammon, chess, dice cups), leather and cloth outdoor products, and household items (leather tissue boxes, placemats, luggage tags, passport holders).
Q3: How to get the sample from factory?
A3: For stocked items, samples can be shipped immediately. For out-of-stock items, samples will be produced according to your design and requirements.
Q4: How about the sample fee?
A4: Free samples available for stocked items (shipping costs apply). For custom samples, fees apply but will be refunded if order quantity reaches our MOQ.
Q5: How long can I expect to get the sample?
A5: Samples ready in 3-7 days after payment and file confirmation. Delivery via express takes 3-5 days. You can use your own express account or prepay shipping.
Q6: What's your MOQ?
A6: Standard MOQ is 200 pieces per design per color. We accept custom 1-piece samples - please consult our sales for details.
Q7: What services can you provide?
A7: OEM/ODM customization including design, materials, colors, textures, sizes, LOGO (Printing, UV Varnishing, Hot Stamping, Embossing, Debossing), and packaging customization.
Q8: Can you do the design for us?
A8: Yes, our professional design team can transform your ideas into finished products. Provide high-resolution images, logo, text, and layout preferences - we'll create finished files for your confirmation.
Q9: What kind of files do you accept for printing?
A9: AI, PDF, CorelDraw, and high-resolution JPG files are preferred.
Q10: What details do I need to provide to get an accurate quote?
A10: Provide product style, material, quantity, size, color, and logo craft requirements. If unsure, describe your product for recommendations.
Q11: Why is OEM or ODM price different from your shop prices?
A11: Pricing depends on quantity, material, size, logo, color, and packaging. Each client has unique requirements, so prices vary. We offer competitive pricing for all customers.
Q12: When can I get the quotation?
A12: We typically provide quotes within 24 hours. For urgent requests, please call or indicate in your email for priority handling.
Q13: How to Order?
A13: Process: Inquiry → Communication → Design → Sample Making → Order Confirmation → Production → Inspection → Shipment
Q14: What delivery terms do you accept?
A14: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP.
Q15: What's your lead time?
A15: Stock samples: 1-3 days; Custom samples: 3-7 days; Stock bulk orders: 3-5 days; Custom bulk orders: 18-30 days. Contact us for specific lead times based on your order quantity.
Q16: What is your payment method?
A16: We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, PayPal, Alipay. Standard terms: 30% deposit before production, 70% balance before shipment.
Q17: How do you guarantee the product's quality?
A17: Four-step quality control: 1) Material inspection, 2) First product verification against sample, 3) Regular production line checks, 4) Final sampling inspection.
Q18: How do I inspect my goods?
A18: Options: Personal factory visit, third-party inspection, or picture inspection.
Q19: How much does it cost to ship to my country?
A19: Freight costs determined by carrier based on gross weight and volume weight of your shipment.
Q20: What's your delivery method?
A20: Sea, air, or express (DHL, FedEx, UPS, EMS, TNT). Ports: Yantian, Shekou. Small quantities via express; large quantities via sea with your freight forwarder or our long-term agent.
Q21: How do I know the shipping track of my order?
A21: We provide tracking numbers (air waybill or B/L) immediately upon shipment and maintain continuous follow-up on delivery status.
Q22: Are all of your products in stock?
A22: No, we primarily focus on OEM/ODM orders. Only selected products are in stock.
Q23: My package was lost or damaged in transit, what should I do?
A23: Contact our support team. We'll investigate with parcel and QC departments. If our responsibility, we'll refund, re-produce, or resend your order.
Q24: What about the warranty?
A24: We're confident in our products and packaging. Check products upon receipt and report any damage immediately for prompt resolution.