Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are a manufacturer specializing in leather products for over 15 years with a 3,000 square meter workshop located in Guangdong. We provide high-end personalized and customized services with unique designs that can help increase your sales by 20%. Outstanding workmanship with 100% strict quality inspection.
Q2: What are your company's main products?
A2: We mainly produce high-grade leather boxes (watch boxes, glasses boxes, jewelry boxes, gift boxes), high-grade game products (backgammon, chess, dice cups), and leather/cloth outdoor and household products (leather tissue boxes, placemats, luggage tags, passport holders).
Q3: How to get the sample from factory?
A3: For stocked items, samples can be shipped immediately. For custom items, samples will be produced according to your design and requirements.
Q4: How about the sample fee?
A4: Free samples available for stocked items (shipping costs apply). Custom samples are charged, but the fee is refundable if your order reaches our MOQ.
Q5: How long can I expect to get the sample?
A5: Samples are ready in 3-7 days after payment and file confirmation. Express delivery takes 3-5 days. You can use your own express account or prepay shipping.
Q6: What's your MOQ?
A6: Standard MOQ is 200 pieces per design per color. Custom 1-piece samples are available - please consult our sales for details.
Q7: What services can you provide?
A7: We provide comprehensive OEM/ODM customization services including design, materials, colors, textures, sizes, LOGO application (printing, UV varnishing, hot stamping, embossing, debossing), and packaging customization.
Q8: Can you do the design for us?
A8: Yes, our professional design team can transform your ideas into finished products. Send us high-resolution images, logos, and text, and we'll create finished files for your confirmation.
Q9: What kind of files do you accept for printing?
A9: We accept AI, PDF, CorelDraw, and high-resolution JPG files.
Q10: What details do I need to provide to get an accurate quote?
A10: Please provide product style, material, quantity, size, color, and logo craft requirements. If unsure, describe your product for recommendations.
Q11: Why OEM or ODM price is not the same as your shop shows?
A11: Pricing varies based on quantity, materials, size, logo complexity, colors, and packaging. Each custom request is unique, and we provide competitive pricing for all orders.
Q12: When can I get the quotation?
A12: We typically provide quotes within 24 hours. Urgent requests will be prioritized.
Q13: How to Order?
A13: Process: Inquiry → Communication → Design → Sample Production → Order Confirmation → Production → Inspection → Shipment
Q14: What delivery terms do you accept?
A14: We accept EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP.
Q15: What's your lead time?
A15: Samples: 1-3 days (stock), 3-7 days (custom). Bulk orders: 3-5 days (stock), 18-30 days (custom). Contact us for specific timelines based on your order quantity.
Q16: What is your payment method?
A16: We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, PayPal, Alipay. Standard terms: 30% deposit before production, 70% balance before shipment.
Q17: How do you guarantee the product's quality?
A17: Our professional QA/QC team conducts 4-step inspections: material inspection, production start verification, regular production line checks, and final sampling inspection.
Q18: How do I inspect my goods?
A18: You can inspect via factory visit, third-party inspection, or picture inspection.
Q19: How much does it cost to ship to my country?
A19: Freight costs are determined by shipping companies based on gross weight and volume weight of your shipment.
Q20: What's your delivery method?
A20: We offer multiple shipping options: sea, air, or express (DHL, FedEx, UPS, EMS, TNT). Small orders via express, large orders via sea with your designated forwarder or our long-term agent.
Q21: How do I know the shipping track of my order?
A21: We provide tracking numbers (air waybill or B/L) immediately upon shipment and maintain continuous follow-up on delivery status.
Q22: Are all of your products in stock?
A22: No, we primarily focus on OEM/ODM orders. Only selected products are available in stock.
Q23: My package was lost or damaged in transit, what should I do?
A23: Contact our support team immediately. We'll investigate and if the issue is our responsibility, we'll refund, reproduce, or reship your order.
Q24: What about the warranty?
A24: We're confident in our product quality and packaging. We recommend inspecting products upon receipt and reporting any damage immediately for prompt resolution.