Frequently Asked Questions
Are you a Manufacturer? Do you offer after-sales service? How can I ask for that? And how about the warranty?
Yes, we are one of the professional manufacturers of Environmental Chambers, Leather shoe testing equipment, and Plastic Rubber testing Equipment in China. Every machine purchased from our factory has a 12-month warranty after shipment. We offer 12 months of FREE maintenance, extended to 14 months considering sea transportation. If your machine doesn't work, contact us via email or phone. We will diagnose the problem and provide solutions within 24 to 48 hours.
What about the delivery term?
For standard machines in stock: 3-7 working days. For non-stock items: 15-20 working days after payment. We can accommodate urgent requirements with special arrangements.
Do you accept customization services? Can I have my logo on the machine?
Yes, we offer both standard and customized machines according to your requirements. We provide OEM and ODM services, including placing your logo on the equipment.
How can I install and use the machine?
We provide English operation manuals and videos via email. Most machines are shipped fully assembled - you simply need to connect the power cable to begin operation. We also offer on-site installation assistance when necessary.