Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our Company started since 1995, with about 27 years history in autoparts business field.
Q2. Are you trading company or factory?
A: We are factory with trading company operations.
Q3. What products does your company supply?
A:
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushing
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
A: Extensive global export network including countries in Asia, Europe, Oceania, Americas, and Africa.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: Our business model includes spot sales. For items in stock, there is no limitation for MOQ, and normally MOQ of 20 pcs is acceptable.
Q7. What's the MOQ for each item?
A: About 1 to 5 days for goods in stock, 1 week to 1 month for goods needing manufacturing based on your order.
Q8. What services do you provide for brand products?
A:
- Advertising materials: brochures, leaflets, t-shirts, shopping bags, etc.
- Market customer recommendations
- Internet advertising support
Q9. How do you handle quality complaints?
A:
- Response within 24 hours
- For batch quality issues, our technician will visit your warehouse to inspect goods and provide free replacement of high-quality products
Q10. Are there bonuses for becoming your agent?
A:
- Special discounts for agents
- Amazing gifts for agents achieving annual sales targets
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO:9001, SGS and other relevant certifications.