Frequently Asked Questions
Are you a factory?
Yes, we are a swimming goggles factory with 10 years of experience located in Huizhou.
What is your MOQ?
Our standard MOQ is 1200 pieces, but we accept lower quantities for trial orders. We'll calculate costs based on your required quantity.
Can I get samples?
Yes. We provide existing samples for free. Custom designs may require a small sample charge, refundable when order reaches certain quantity. Shipping via FedEx, UPS, TNT, or DHL takes 2-4 days.
How long is the sample lead time?
Existing samples: 2-3 days (free). Custom designs: 5-7 days depending on design requirements.
What is your production lead time?
1 day for MOQ. Daily production capacity is 3,000 sets. Stockless orders up to 5,000 units completed within 10 days.
What file formats do you need for custom designs?
We accept JPG, AI, CDR, or PDF files. Our in-house designers will create 3D drawings for mold or printing screen confirmation.
How many colors are available?
We use Pantone Matching System. Provide Pantone color codes or we can recommend popular colors.
Do we need to pay mold cost again for reorders?
No, if the size doesn't change, you only pay once. Molds are designed for long-term use.
How many samples will I get before bulk ordering?
First sample with your logo for quality confirmation, then confirmed sample for comparison with bulk goods.
What about MOQ for printed logos?
MOQ for printed logos is 300 sets. For products in stock, we can accept orders below MOQ.
What if there are quality problems with bulk orders?
Send us a test report. We'll investigate and provide compensation within 10 days if the issue is factory-related.
Do you provide FBA service to Amazon?
Yes, we provide FBA service. Amazon FNSKU labels and barcodes required. We'll handle labeling and shipping to FBA.
How should I pay?
30% deposit to confirm order, balance payment upon production completion. We accept PayPal, T/T, and guarantee slips.