Frequently Asked Questions
Are you a factory?
Yes, we are a swimming goggles factory with 10 years of experience in Huizhou.
What is your MOQ?
Our standard MOQ is 720 pieces, but we accept lower quantities for trial orders.
Can I get samples?
Yes, we provide existing samples for free. Custom designs require a small sample charge that's refundable when ordering above certain quantities.
How long is the sample lead time?
Existing samples: 2-3 days. Custom designs: 5-7 days depending on design complexity.
How long is the production lead time?
1 day for MOQ quantities. Daily production capacity is 3,000 sets. Stockless orders completed within 10 days for quantities up to 5,000 pieces.
What file formats do you need for custom designs?
We accept JPG, AI, CDR, or PDF files. Our in-house designers will create 3D drawings for mold or printing screen confirmation.
How many colors are available?
We match colors using Pantone Matching System. Provide Pantone color codes or we can recommend popular colors.
Do we need to pay mold cost again for reorders?
No, if the size doesn't change, you only pay the mold cost once.
How many samples will I get before bulk ordering?
You'll receive the first sample with your logo for quality confirmation, followed by a confirmed sample for comparison with bulk orders.
What is the MOQ for printed logos?
MOQ for printed logos is 300 sets. For products in stock, we can accept orders below MOQ.
What if there are quality problems with bulk orders?
Send us a test report. We'll investigate the issue and provide compensation within 10 days if the problem originated from our factory.
Do you have FBA service for Amazon?
Yes, we provide FBA service. We require Amazon FNSKU labels and barcode files to be sent online for application to each package.
How should I pay?
30% deposit to confirm order, balance payment when production is complete. We accept Paypal, T/T, and guarantee slips.