Frequently Asked Questions
Are you a factory or a trading company?
We are a factory with a professional pre-sale and after-sales service team, providing OEM/ODM services.
What processes can be made on the surface of the product?
The surface process can be baking varnish or electroplating, depending on your artwork requirements.
What are the packaging methods?
Tinplate box/OPP bag/velvet bag options available.
Is the price on the website a customized price? What is the minimum order quantity?
The website price is symbolic. Exact pricing is calculated according to specific requirements. MOQ is generally 100 sets, with mold and version fees refundable for larger orders.
What is the format of the design draft for customized customer products?
Design drafts must provide vector files such as AI/CDR/PDF.
Can you provide free samples?
Samples are not free, but we refund the sample fee from your next batch order.
How much is the courier fee for samples?
Express freight depends on quantity, weight, carton size, and destination area. We provide quotes for reference.
How many days for proofing? How many days does it take to get the goods?
Proofing generally within 7 days. Bulk goods take about 10-15 days depending on quantity. Expedited production available for urgent orders.
How can I confirm whether the product matches my design? Can I change the mold?
We provide 2D or 3D renderings for confirmation before mold opening. Modifications during mold opening due to customer requests incur additional costs.