Frequently Asked Questions
Question: Are you a factory or a trading company?
Answer: We are a factory with a professional pre-sale and after-sales service team, providing OEM/ODM services.
Question: What processes can be made on the surface of the product?
Answer: The surface process can be baking varnish or electroplating, depending on your artwork requirements.
Question: What are the packaging methods?
Answer: Tinplate box/OPP bag/velvet bag options available.
Question: Is the price on the website a customized price? What is the minimum order quantity?
Answer: The price on the website is symbolic. Exact pricing is calculated according to specific requirements. Mold fees and version fees will be refunded if orders exceed certain amounts. Generally, MOQ is 100 sets, with pricing varying for quantities below MOQ.
Question: What is the format of the design draft for customized customer products?
Answer: Design drafts must provide vector files such as AI/CDR/PDF.
Question: Can you provide free samples?
Answer: Samples are not free, but we will refund the sample fee from your next batch order.
Question: How much is the courier fee for samples?
Answer: Express freight depends on quantity, weight, carton size, and your location. We can provide freight quotes for reference.
Question: How many days for proofing? How many days does it take to get the goods?
Answer: Proofing generally within 7 days, depending on product design complexity. Bulk goods typically take 10-15 days, depending on quantity. Urgent orders can be expedited with additional costs.
Question: How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
Answer: After receiving mold fees, our technicians will provide 2D or 3D renderings for customer confirmation. Modifications can be proposed before official mold opening. During mold opening, if modifications are requested after drawing confirmation, rework costs will be borne by the customer.
Please feel free to contact us for more details