Frequently Asked Questions
Are you a factory or a trading company?
We are a factory, with a professional pre-sale and after-sales service team, providing OEM/ODM services.
What processes can be made on the surface of the product?
The surface process can be baking varnish or electroplating, depending on your artwork requirements.
What are the packaging methods?
Tinplate box, OPP bag, or velvet bag packaging options available.
Is the price on the website a customized price? What is the minimum order quantity?
The price on the website is a symbolic price. The exact price is calculated according to specific requirements. The mold fee and version fee will be refunded if the order exceeds a certain amount. Generally, the MOQ is 100 sets, and the price below the MOQ varies according to different quantities.
What is the format of the design draft for customized customer products?
The design draft must provide vector files such as AI, CDR, or PDF format.
Can you provide free samples?
The sample is not free, but we will refund the sample fee from the next batch order.
How much is the courier fee for samples?
The express freight depends on the quantity, weight, carton size and your area. We can quote the freight for your reference.
How many days for proofing? How many days does it take to get the goods?
Proofing is generally within 7 days, depending on the complexity of the product design. Bulk goods are generally about 10-15 days, depending on the quantity. For urgent orders, we can expedite production with additional costs.
How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
After receiving the mold fee, our company will arrange mold technicians to draw 2D or 3D renderings for customer confirmation. Before official mold opening, customers can propose amendments. If technically achievable, we can modify the mold plan. During mold opening, if modifications are requested after drawing confirmation, the cost of mold rework will be borne by the customer.