Frequently Asked Questions
Are you a factory or a trading company?
We are a factory, with a professional pre-sale and after-sales service team, providing OEM/ODM services.
What processes can be made on the surface of the product?
The surface process can be baking varnish or electroplating, depending on your artwork requirements.
What are the packaging methods?
Tinplate box, OPP bag, or velvet bag packaging options available.
Is the price on the website a customized price? What is the minimum order quantity?
The website price is symbolic. Exact pricing is calculated according to specific requirements. Mold and version fees are refundable for larger orders. MOQ is typically 100 sets, with pricing varying for smaller quantities.
What is the format of the design draft for customized customer products?
Design drafts must provide vector files such as AI, CDR, or PDF formats.
Can you provide free samples?
Samples are not free, but the sample fee will be refunded from your next batch order.
How much is the courier fee for samples?
Express freight depends on quantity, weight, carton size, and destination area. We provide freight quotes for reference.
How many days for proofing? How many days does it take to get the goods?
Proofing typically takes 7 days, depending on product complexity. Bulk goods take 10-15 days, depending on quantity. Expedited production is available for urgent orders.
How can I confirm whether the product I made is consistent with the customer's design? Can I change the mold?
After receiving the mold fee, we provide 2D or 3D renderings for customer confirmation. Modifications can be made before official mold opening. During mold opening, customer-requested changes may incur rework costs.