Frequently Asked Questions
How to order?
Please provide the model and quantity you need. We will prepare a quotation for confirmation. Once all details are confirmed and payment is received, we will deliver the goods within the stipulated timeframe.
When will you make delivery? What's your MOQ?
- Stock orders: 3-7 days after receipt of full payment
- OEM orders: 20-30 days after receipt of deposit (negotiable)
- MOQ for Heatspin brand in stock: 1 Set/Order
- OEM/ODM: According to factory minimum order quantity
Do you provide sample service?
Yes, we welcome you to test our product quality and service. We hope to become your best partner in the future.
Does your company provide customized services?
Yes, we accept samples and drawings for product customization. We can also customize product labels, packaging, and gifts according to your requirements.
Are you a trader or a factory?
We operate as both a trading company and a factory, offering complete product categories and excellent quality.
Payment and Transportation?
We accept T/T, Visa, MasterCard, and online bank payments. Transportation options include DHL, UPS, EMS, FedEx, air freight, and sea freight.