Frequently Asked Questions
1. How to order?
Please provide the model and quantity you need. We will prepare a quotation for confirmation. Once all details are confirmed and payment is received, we will deliver the goods within the stipulated timeframe.
2. When will you make delivery? And what's your MOQ?
Stock orders: 3-7 days after receipt of full payment
OEM orders: 20-30 days after receipt of deposit (negotiable)
MOQ:
- Heatspin brand in stock: MOQ: 1 Set/Order
- OEM/ODM: According to factory minimum order quantity
3. Do you provide sample service?
Yes, we welcome you to test our product quality and service. We hope to become your best partner in the future.
4. Does your company provide customized services?
Yes, we offer comprehensive customization services:
- Accept samples and drawings for product customization
- Customize product labels, packaging, and gifts according to your requirements
5. Are you a trader or a factory?
We operate as both a trading company and factory, offering complete product categories and excellent quality standards.
6. Payment and Transportation?
Payment methods: T/T, Visa, Mastercard, Online Bank Payment
Shipping options: DHL, UPS, EMS, FedEx, Air freight, Sea freight