Q1：
How can I be sure if your extruder can produce my material smoothly before I place the order?A1：We always welcome you to visit our factory, and if you can send us your raw material, we will perform free live trials with you so
that you can see the end results of the plastic granules.
Q2：Can you provide the material formulation or help with product development along with the extruder production line?
A2: We are always happy to support your product development programmes. With more than 20 years of experience in the plastic modification industry, we have learned many standard plastic formulations, including fully degradable PLA for bags & bottle and water/hot-soluble film, etc. We are also well connected with experienced senior formulation experts and they will also support us with formulation developments.
Q3:What is your typical lead time?
A3:Lead time to produce a full extruder production line varies depending on the size of the extruders. Typical lead time would be in the range from 25 days to 90 days.
Q4: How long is your warranty and how about after sale services?
A4: All our machines come with a free one-year warranty.
Once the twin screw extruders reach your factory and basic installation is carried out according to our instruction book, our experienced engineer will come to your factory for final installation,production trials and training. Until the production line is fully online, and your workshop staff is fully trained to operate the extruders themselves. After that, if you have any concern or request, you can feel free to contact us via email, phone call or Apps (Wechat, Whatsapp, etc).
