1. Placing an Order:
Question: How can I proceed with placing an order if I'm new to foreign trade?
Answer: You have two convenient options: Contact us via email for personalized assistance from our professional
team, or simply place your order directly online according to your specifications.
2. Order Process Overview:
Question: What steps are involved in the order process?
Answer: The order process is straightforward:
You submit your design.
We provide you with a quotation.
Upon confirmation, you pay the mold cost.
We create the artwork based on your specifications.
You approve the artwork.
You make payment.
Production begins upon receipt of payment, followed by shipping.
3. Requesting Product Samples:
Question: Is it possible to request product samples?
Answer:Certainly! Simply provide us with your design or artwork. There's minimum quantity requirement, and
we'll print the image using our sublimation machines. We'll send pictures for your approval before delivery, and
if needed, physical samples can be sent via freight collect.
4. Delivery Process Explanation:
Question: How does the delivery process work?
Answer: Once the shipment is dispatched, we'll provide you with a tracking number for easy online tracking.
5. Urgent Order Fulfillment:
Question: What is your production lead time for urgent orders?
Answer:Most rush orders can be completed within 4-10 days. We'll assess our schedule and provide you with the
quickest production timeframe possible based on your specific item.
6. Dealing with Incorrect Products:
Question: What should I do if I receive the wrong product?
Answer: If the error is on your end, such as incorrect information or confirming the wrong artwork, you'll bear
any re-making costs. However, if the mistake is ours, we'll either refund you or send a replacement product.
We prioritize customer satisfaction and strive for high customer retention rates by maintaining strong
relationships with our clients.