Q1: Do you support OEM/ODM?
A1: Yes. We can print your logo on the product.
Q2: About samples.
A2: Under normal circumstances, samples will be ready within 7 days, and 10-20 days for OEM/ODM orders. Sample fee and shipping will be charged.
Q3: What is the delivery time?
A3: For regular orders, we can ship within 15 days, for OEM/ODM, we can ship within 25-45 days (depending on the quantity). In the event of delays, we will notify you in advance of the status and resolution.
Q4: What is the minimum order quantity?
A4: There is no MOQ for wholesale (1 piece accepted), including OEM/ODM.
Q5: What are your payment terms?
A5: L/C, TT 100%.
Q6: Can you reduce the shipping cost?
A6: When calculating shipping costs, we always choose the cheapest and safest express service. Although we have partnerships with shipping companies, we cannot reduce costs further as we don't control the pricing. You are welcome to arrange your own shipping if preferred.
Q7: Return policy.
A7: If you want to replace a received item, you must contact us within 7 days after receiving it. Returned items should be in their original condition and you will be responsible for additional shipping costs.