The overseas after-sales service of pneumatic conveying bin pumps is a key link to ensure the long-term stable operation of the equipment, especially in cross-border business. Efficient after-sales service can improve customer satisfaction and reduce downtime losses.
1. Remote technical support
Fault diagnosis: Provide real-time guidance through phone, email, or video conferencing to help customers solve operational or technical problems.
Data analysis: Remote monitoring of equipment operating parameters (such as pressure, flow rate, energy consumption), analyzing the causes of abnormalities.
Operation training: Provide online training videos or documents to guide customers on the correct use and maintenance of equipment.

2. On site service
Installation and commissioning: Dispatch engineers to the customer's site to guide installation and commissioning, ensuring that the equipment meets the process requirements.
Regular maintenance: Provide preventive maintenance (such as valve seal inspection, pipeline wear assessment, control system calibration).
Emergency maintenance: Quickly respond to sudden malfunctions (such as pipe blockages, leaks, control system failures) and reduce downtime.

3. Spare parts supply
Provide a stock list to facilitate future spare parts procurement (such as wear-resistant elbows, filter cartridges, seals).
Customized spare parts: Provide durable customized components based on the characteristics of the materials being transported by the customer, such as abrasion and humidity.

4. Upgrades and renovations
Performance optimization: Upgrade the control system (such as PLC program) and carry out energy-saving renovations (such as replacing high-efficiency fans) according to customer needs.
Expansion service: System renovation that expands transmission capacity or extends transmission distance.

5. Training services
On site training: Provide practical training on equipment principles, safety regulations, and fault handling for operators and maintenance teams.