Frequently Asked Questions
IS THE SAMPLE AVAILABLE?
Yes, we typically send samples via TNT, DHL, FEDEX or UPS. Delivery takes approximately 3 days. Customers are responsible for sample costs and airmail freight. Sample costs will be refunded after order placement.
WHAT IS YOUR WARRANTY TERM?
Full container load orders receive 1% free spare parts. Export products carry a 12-month warranty from the shipment date. For product failures within the warranty period, customers are responsible for replacement part costs.
CAN I USE MY OWN LOGO AND DESIGN ON PRODUCTS?
Yes, OEM services are welcomed.
I CANNOT FIND THE ITEMS I WANT FROM YOUR WEBSITE, CAN YOU OFFER THE PRODUCTS I NEED?
Yes. We provide product sourcing services for our customers. Please provide detailed information about the items you require.