Frequently Asked Questions
1. IS THE SAMPLE AVAILABLE?
Yes, usually we send the samples by TNT, DHL, FEDEX or UPS. It will take around 3 days for our customers to receive them, but charge all customer will cost related to the samples, such as sample cost and airmail freight. We will refund our customer the sample cost after receiving its order.
2. WHAT IS YOUR WARRANTY TERM?
Full container load orders receive 1% free spare parts. Export products carry a 12-month warranty from the date of shipment. For product failures within the warranty period, the customer is responsible for replacement part costs.
3. CAN I USE MY OWN LOGO AND DESIGN ON PRODUCTS?
Yes, OEM is welcomed.
4. I CAN NOT FIND OUT THE ITEMS WHAT I WANT FROM YOUR WEBSITE, CAN YOU OFFER THE PRODUCTS I NEED?
Yes. One of our service term is sourcing the products that our customers need, so please tell us the details information of the item.