Q1. What's your MOQ? Can I place a small order for the first time?

A: For new customers, we accept small trial orders. The larger the order quantity, the better the price we can offer.

Q2. Can I request samples for testing before placing a formal order?

A: Yes, samples are warmly welcome.

Q3. What payment terms do you accept?

A: For mass orders, we usually accept L/C or T/T. For samples, we accept PayPal.

Q4. How long is your product warranty?

A: Most of our products come with a 3-year warranty, while our commercial lights have a 2-year warranty.

Q5. Do you accept ODM or OEM orders?

A: Yes, both ODM and OEM orders are welcome.

Q6. What is the ordering process for lighting products?

1. You share your requirements or application needs.
2. We provide a quote based on your requirements or our recommendations.
3. You confirm the samples and place a deposit for the formal order.
4. We arrange production.

Q7. Which markets do your lighting products sell well in?

A: Our Pixel products are bestsellers in Europe, South America, and Australia.

Q8. How can I get a price quote?

A: We usually respond with a quote within 24 hours after receiving your inquiry. For urgent requests, please contact us via email or other channels so we can quote you as soon as possible.

Q9. What is your warranty policy?

A: We offer a 2-year warranty and will prepare sufficient spare parts for you. If any parts are damaged, they can be replaced promptly to avoid affecting your usage.

Q10. Can you make an LED display in any size?

A: Not exactly. The size is determined by the LED module and cabinet dimensions. For example, the smallest unit size for a rental outdoor LED display is 500×1000mm.

Q11. How do you ship the products?

A: The display can be shipped by air or sea. Sea freight is recommended as it is more economical.