Q1. What's your MOQ? Can I place a small order quantity for the first time?
A: Yes, we accept small trial orders for new customers. The larger the quantity, the better the price we can offer.

Q2. Can I request some samples for testing and evaluation before placing a formal order?
A: Absolutely. Samples are warmly welcome for your testing and evaluation.

Q3. What payment terms do you accept?
A: For mass orders, we usually accept L/C or T/T. For samples, we accept PayPal.

Q4. How many years of warranty do you offer for your products?
A: Most of our products come with a 3-year warranty, while commercial lights have a 2-year warranty.

Q5. Can you produce ODM or OEM products?
A: Yes, ODM and OEM orders are both accepted.

Q6. How does the ordering process work for lighting products?
A: The process is as follows:

1. You provide your requirements or application.

2. We offer a quote based on your needs or our suggestions.

3. You confirm the samples and place a deposit for the formal order.

4. We then arrange production.

Q7. Which markets do you sell your lighting products in?
A: Our Pixel products sell well in Europe, South America, and Australia.

Q8. How can I get the price?
A: We usually provide a quote within 24 hours after receiving your inquiry. For urgent price requests, please email us or contact us via other channels for a faster response.

Q9. What's the warranty?
A: We offer a 2-year warranty and will prepare sufficient spare parts. If any parts are damaged, they can be replaced promptly to avoid affecting your use.

Q10. Can we make any size of LED display?
A: Not exactly. The size is determined by the LED module and cabinet dimensions. For example, for a rental outdoor LED display, the smallest unit size is 500×1000mm.

Q11. How to ship?
A: The display can be shipped by air or sea. Sea freight is recommended as it is more economical.