We’ve sorted out the most frequently asked questions from cross-border buyers worldwide, and made concise, clear answers to help you make quick purchase decisions and reduce repeated customer service consultations. Check the key Q&As below:
1. Compatibility & Drone Fit
Q: Which drone models is this video transmitter compatible with?
A: It works with mainstream consumer-grade aerial drones, FPV racing drones and industrial inspection drones. DIY modifications are fully supported, all interfaces can be customized, and we can test compatibility for your specific drone model upon request.
Q: Is this product suitable for self-modified drones?
A: Fully compatible with DIY drones. It adopts a universal wiring design, paired with detailed step-by-step guides, so even novice users can install it independently without professional help.
2. Installation & Daily Use
Q: Is installation difficult? Do I need professional tools?
A: Super easy plug-and-play installation, no complex operation needed. Only a basic screwdriver is required. We provide both text and video tutorials, so beginners can finish installation effortlessly.
Q: Do I need to purchase additional antennas separately?
A: The standard retail package comes with a dedicated matching antenna by default. High-gain antennas are optional for long-range versions, and our team can recommend the most suitable one for you.
3. Signal Performance & Stability
Q: What’s the actual working range and signal latency?
A: Standard version: 3-5km range / latency below 120ms; long-range version: 8-10km range / latency below 100ms; racing version: latency below 50ms; industrial version: 15km range. All data is tested in open areas, with slight signal attenuation in blocked environments.
Q: Can it work stably in strong interference environments?
A: Built-in anti-interference module ensures stable signal transmission in high-rise, mountainous and electromagnetic-heavy areas, no frequent disconnections or video artifacts.
4. Global Compliance & Cross-Border Shipping
Q: Will cross-border packages be detained by customs?
A: We have complete authoritative certifications including FCC and CE, fully compliant with international standards. Regular shipments clear customs smoothly, no risk of detention or penalty.
Q: Do I need to adjust frequency bands for different countries?
A: Default frequency bands meet global general spectrum rules. Adaptive firmware customization is available, ensuring legal use in all regions without violating local regulations.
5. Warranty & After-Sales Support
Q: How long is the warranty period? How to handle after-sales issues?
A: Standard 1-year warranty is provided. We offer repair or replacement for non-human damage. Free return and exchange are supported for quality problems within 7 days, and we cover cross-border shipping costs for such cases.
Q: What if the product is damaged during transit?
A: All products are packed with shockproof materials. We provide free replacement once you submit photos of the damaged signed goods, no extra cost for you.
6. Custom Orders & Wholesale Support
Q: What’s the MOQ and production time for customization?
A: Small-batch customization: MOQ 50 sets, lead time 7-10 working days; OEM customization: MOQ 200 sets, lead time 10-15 working days. Samples are available for pre-order testing.
Q: Do you support neutral packaging and single-piece dropshipping?
A: Unbranded neutral packaging is fully supported. We also provide one-piece dropshipping and overseas warehouse fulfillment services, to protect your business privacy completely.