1. Device Compatibility
Q: Which drone models work with this video sender?
A: It pairs well with mainstream consumer filming drones, FPV competition drones and industrial inspection drones. DIY upgrades are fully supported, all ports can be customized, and we can test compatibility for your specific model upon request.
Q: Is this unit fit for self-built or modified drones?
A: Fully supportive of custom DIY drones. It adopts a universal wiring layout, with detailed step-by-step guides included, so novice users can install it independently without professional help.
2. Installation & Daily Usage
Q: Is installation hard? Do I need professional tools?
A: Super easy plug-and-play setup, no complicated operations. Only a regular screwdriver is needed. We provide both text and video tutorials, so new users can finish installation easily.
Q: Must I purchase extra antennas separately?
A: The standard retail pack includes a special matching antenna by default. High-gain antennas are optional for long-distance versions, and our support team can recommend the right choice for you.
3. Signal & Operating Performance
Q: What’s the actual transmission distance and signal lag?
A: Standard version: 3-5km distance / lag under 120ms; long-range version: 8-10km distance / lag under 100ms; racing version: lag under 50ms; industrial version: 15km distance. All data is tested in open areas, with slight signal weakening in blocked environments.
Q: Can it run stably in strong interference environments?
A: Built-in anti-interference module ensures stable signal transmission in high-rise, mountainous and electromagnetic-dense areas, no frequent disconnections or screen glitches.
4. Global Certification & Cross-Border Shipping
Q: Will cross-border packages be detained by customs?
A: Complete official certifications including FCC and CE are ready, fully compliant with global regulations. Regular shipments clear customs smoothly, no risk of detention or fines.
Q: Do I need to adjust frequency bands for different countries?
A: Default frequencies meet global general spectrum standards. Adaptive firmware customization is available, ensuring legal use globally without rule violations.
5. After-Sales Service & Warranty
Q: How long is the warranty period? How to handle after-sales problems?
A: Standard 12-month warranty is provided. We offer repair or replacement for non-human damage. Free returns and exchanges are supported for quality issues within 7 days, and we cover cross-border shipping fees for such cases.
Q: What if the product is damaged during transit?
A: All products use shockproof protective packaging. We offer free replacement once you provide photos of signed damaged goods, no extra cost to you.
6. Custom & Bulk Order Support
Q: What’s the MOQ and production lead time for customization?
A: Small-batch customization: MOQ 50 sets, lead time 7-10 working days; OEM customization: MOQ 200 sets, lead time 10-15 working days. Samples are available for pre-testing.
Q: Do you support blank packaging and single-piece dropshipping?
A: Unbranded blank packaging is fully supported. We also provide one-piece dropshipping and overseas warehouse fulfillment, to protect your business privacy fully.